General Terms and Conditions of Sale
This translation is provided for convenience. The French version prevails.
These General Terms and Conditions of Sale (the "Terms") govern all sales made on the website naturalness-dream.com between AlphA AquilA and any consumer (hereinafter "the Customer").
1. Seller
AlphA AquilA — Sébastien Gaudy
Sole trader (entrepreneur individuel, EI) under the French micro-enterprise scheme — SIRET: 90248280100021
2 bois de Brussin — 03130 Bert — Allier, France
Email: contact@naturalness-dream.com
2. Products
AlphA AquilA offers sacred geometry products printed on demand (print-on-demand): clothing, accessories, home decor and stationery. Each item is made specifically after the order is received, by our production partner Gelato.
The product images shown on the website are representative of the final result. Slight variations in colour may occur depending on the material and the screen.
3. Prices
Prices are shown in euros (€). VAT not applicable, Article 293 B of the French General Tax Code: the prices displayed are final.
Shipping costs are calculated and displayed at checkout, before the order is confirmed.
4. Orders
The Customer places an order on the website by adding products to the cart, entering delivery details and then proceeding to payment. Confirming the order constitutes acceptance of these Terms. The order is confirmed once payment is received, and a confirmation email is sent to the Customer.
AlphA AquilA reserves the right to cancel any order in the event of an obvious problem (incorrect price, availability, suspected fraud).
5. Payment
Payment is made securely online via Stripe (bank card and other payment methods offered at the time of payment). Bank details never pass through our servers: they are processed directly by Stripe (PCI-DSS Level 1 certified).
6. Production & Delivery
As the products are made to order, the following lead times are given as an indication only:
- Production: 2 to 5 working days (via Gelato)
- Delivery to France: 2 to 4 working days after production
- Delivery within Europe: 3 to 7 working days after production
- International delivery: 5 to 14 working days after production
A tracking number is sent by email as soon as your order is shipped. In any event, the order is delivered no later than 30 days after its confirmation; failing this, the Customer may request cancellation of the order under the conditions set out in the French Consumer Code.
The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of them.
7. Right of Withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. As print-on-demand products are made specifically for each order, they are excluded from the 14-day right of withdrawal.
However, AlphA AquilA undertakes to resolve any problem arising from a manufacturing defect or a printing error: contact us at contact@naturalness-dream.com, with a photo if possible. These provisions apply without prejudice to the legal guarantees (Article 8).
8. Legal Guarantees
All our products are covered by the legal guarantees provided for by French law:
- Legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code): the Customer has 2 years from delivery of the product to invoke it. Any defect appearing within this period is presumed to have existed at the time of delivery. The Customer may choose between repair and replacement of the product or, failing that, obtain a price reduction or the cancellation of the sale.
- Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code): the Customer has 2 years from discovery of the defect to take action, and may choose between cancellation of the sale and a price reduction.
9. Liability
AlphA AquilA is not liable for the non-performance or improper performance of the contract where this is attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to force majeure. These provisions in no way limit the legal guarantees enjoyed by the Customer.
10. Disputes and Mediation
In the event of a problem, the Customer first sends a written complaint to contact@naturalness-dream.com. If the complaint is not resolved, the Customer may refer the matter, free of charge, to the following consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, France — www.cm2c.net.
Failing an amicable settlement, the French courts shall have jurisdiction, in accordance with the applicable law.
11. Governing Law
These Terms are governed by French law.
Last updated: October 2026